SHIPPING & DELIVERY
Standard orders are usually delivered within 3 - 5 working days after your order has been placed.
We deliver 6 days a week (All Items are sent in recyclable material)
UK standard delivery is £4.99 or FREE if your order is over £50.
Standard Europe delivery is £14.00 (Tracked)
Rest of the world delivery is £19.00 (Tracked)
We cannot deliver to PO boxes and if you require delivery to the Channel Islands you will need to pay international delivery.
Please note, these charges may vary from time to time with promotional activity.
Customers outside the UK are responsible for any import duties.
Can I track my order?
All our UK Home delivery orders have tracking available know as special delivery £6.50. You will receive a despatched email with a tracking link on for your order.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland and international please allow up to 24 hours.
Tracking may not be available on some international orders. Please allow the full delivery time before contacting.
Can I change the delivery address?
Once an order's been completed we are unable to change your delivery address.
You may be able to cancel your order but we’re pretty quick at packing and sending out your order.
Who will deliver the parcel?
Deliveries will be shipped via known company or Royal Mail depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
How long will it take?
Delivery will take between 3 - 5 working days on UK orders after despatch - Europe 7 - 9 days - Rest of the 10 - 14 days!.
A signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up.
Can I track my delivery?
Tracking is available on special delivery services and on all deliveries outside of the UK. You will receive a despatched email with a tracking link on for your order.
Will the recipient have to pay duty on the order?
Our products are sold on a DDU (Delivery Duty unpaid) basis and therefore may be subject to import taxes and duties levied by the importing country at the time your delivery arrives in that country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. GIDEON DIMEROUS LTD cannot offer any assistance in these processes.
To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order.
Delivery times are between 7.30am and 10pm, and in some cases a signature may be required.
If you are not around, the carrier will try your neighbours, or (if a signature is not required) will try to find a safe, dry place to leave your parcel.
Alternatively they'll leave a calling card with the details on how to re-arrange delivery. Or depending on the courier a re-delivery attempt may be made without contact.
Please note deliveries outside of the UK can take anything up to 14 working days and sometimes longer. Check with your local postal service to check if any attempt has been made at delivery as you may have been out when they called.
Next Day Delivery
We are working towards a next day delivery service.
Tracked delivery services are available to all of the countries we ship to outside of the UK.